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Terms & Conditions

Check-in/out Policy :
– Check in: from 14:00;
– Check out: no later than 12:00;
– Early check-in: subject to room availability.

Late check-out policy :

– Late check-out is subject to room availability
– 12:00 to 18:00 check-out: 50% room rate surcharge
– After 18:00 check-out: 100% room rate surcharge

Early arrivals and late departures:

– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy :

– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy :

– Child under 6-year old: free of charge.
– Child from 6-year old to under 12-year old: surcharge $12/person/room/night.
– Child from 12-year old or extra Adult (Extra bed): surcharge $25/person/room/night.
Cancellation/Amendment Policy : This policy defines how to handle cancellations:
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.

Complaints or Comments:

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director, London Hanoi Hotel, Lane 1, Tran Thai Tong Str., Cau Giay Dist., Hanoi
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them.

Notes:

– All vehicles are new, air-conditioning, in good condition
– The hotel personnel holding a placard with the guest’ name on will await at the airport terminal upon the guest’s arrival
– Prices are inclusive of all tolls

Packages & Offers